IRIS Docs- The Installation has Timed Out
Article ID
iris-docs-the-installation-has-timed-out
Article Name
IRIS Docs- The Installation has Timed Out
Created Date
13th May 2021
Product
Problem
IRIS Docs error message on workstation after upgrading to a new version.
Resolution
IRIS Docs has been updated to the latest version on the server. When Opening IRIS Docs on the workstation you receive the following error message
![Installation Timed Out | IRIS Docs- The Installation has Timed Out](https://iris.b-cdn.net/wp-content/uploads/2021/05/Installation-Timed-Out.png)
We suggest you follow either of the steps below to resolve this:
- Search for IRIS Docs on your machine via the windows taskbar.
- Right-click on IRIS Docs and select run as administrator as per the below image.
- This should install IRIS Docs successfully to the latest version.
![image | IRIS Docs- The Installation has Timed Out](https://iris.b-cdn.net/wp-content/uploads/2021/05/image.png)
If the above does not resolve the error message then please follow the steps below:
- From the PC, browse to the server IRIS Docs is installed on
- Locate and Open the Series6ClientFolder which will be in the Docs installation folder downloaded from our website.
- Double click setup.exe
- Click Next through the screens | Click Finish when done.
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.