PTP TE - The username and/or password are not recognised when logging in after updating to version 23.1.224
Article ID
kba-03836
Article Name
PTP TE - The username and/or password are not recognised when logging in after updating to version 23.1.224
Created Date
18th April 2023
Product
Problem
If the Enhanced Security feature has been enabled previously, the following error occurs when logging into PTP Tax Expense after updating to version 23.1.224
Resolution
The warning is appearing even when the correct details have been entered.
This issue has been fixed in version 23.1.234 (or later), which is available here https://www.iris.co.uk/support/ptp-software-support/downloads/.
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