IRIS Community - How to Login and Queries
Article ID
iris-community-how-to-login-and-queries
Article Name
IRIS Community - How to Login and Queries
Created Date
10th September 2024
Product
Problem
IRIS Community - How to Login and Queries.
Resolution
You first must have a IRIS Community login setup to access it. Community allows you to raise queries etc to the relevant IRIS Support teams.
Your community administrator(s) will be able to create you as a user if you have not received a registration email for the IRIS Community Portal.
As an administrator, to set up a user, firstly they’ll need to login to the IRIS Portal. If you are unable to access the portal, please browse to www.iris.co.uk/iriscommunity and click the forgot your password link at the bottom.
You username will either be your email address or your email address with .iris on the end. If you have any problems accessing the account after using the forgot your password link, please email iriscommunityaccess@iris.co.uk and one of the team will help to activate your IRIS Community account.
Guidance here for how to use the system for Community Administrators
Guidance here for adding or editing contacts
Guidance here for creating your cases as a standard community user once your logged in
My email dosnt work and cannot access Community: Please email iriscommunityaccess@iris.co.uk
How to find my cases: Once you have logged in go to the very top and select ‘CASES’. At the bottom a list of your cases will show, select the one you need to check and click it. You can now read the notes etc.
To raise a case: Go to the very bottom right and fill in the ‘Asset’ field and other mandatory fields etc. If the fields are empty then contact iriscommunityaccess@iris.co.uk to check your login has the correct Community permissions/privilege’s to select the fields. (Some users may have two or more community accounts and the login you use is not permitted to raise a case)
How to upload a image, extract etc to your CASE in Community. Log into Community, find your case and use the FILES option (on the very bottom right) and select ‘UPLOAD files’ and find the files. If IRIS support states they have sent items back to you then check the Community case ‘FILES’ section.
Getting email notifications about my case? If you contact IRIS support via email or raise a case in Community you may get a email about it with the CASE number. Please log into Community, find the case and see the status and check for any questions and answers which have been raised by the Support team, you can then reply back to the query etc. Don’t reply back by a normal email (eg @iris.co.uk) as that dosnt update the CASE held in community.
Share the email notifications with a colleague OR transfer it? There is no sharing of notifications option with a case, they can only go to one designated persons email in your company (If you do need to share just forward the email to the other person). If you need to transfer a case to another colleague who is in a better position to review the case/respond, then please add in a comment to the case requesting this be changed with the other persons full name, email address and job title and we will change the designated person who receives the emails.
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