IRIS OpenSpace – Branding Guide

The General Details section is for configuring the URL your clients will use to access the application.

Portal Name – input the name for your client portal; this will be used in the title bar of your users’ browsers and instead of the IRIS Logo if you do not upload your own.

Subdomain – A subdomain allows your practice name to be prefixed to irisopenspace.co.uk so your logo can be displayed on the login page.

URL – input your chosen subdomain.
Note: Simply enter the prefix you wish to appear in front of IRISOpenSpace.co.uk, for example, andrewsandbrown for https://andrewsandbrown.irisopenspace.co.uk.

Log Out Return URL – this is the URL that you want your users to be sent back to after they log out of IRIS OpenSpace.
If you are in any doubt about how to correctly configure the URL Type and URL fields. Please consult with your website developer before proceeding; incorrect configuration may result in users receiving email notifications with broken links.

The Logos & Colours section is where you can upload your practice logo and customise the colour scheme of IRIS OpenSpace that your users will see when they log in to your account.

Practice Logo – upload your practice’s logo to replace the IRIS logo on the login screen and in the footer bar. You can also replace the IRIS logo for users who log in via your chosen subdomain (see General Details); the IRIS Logo is replaced there also. We recommend an image that is 348 pixels wide and 66 pixels high to get the optimum presentation of your logo.
Browser Icon – upload a FAVicon to replace the IRIS icon; this is the icon that your users browsers will display when they bookmark/favourite your client portal.

Show Header Bar Logo – this will place your practice logo at the top of the application instead of in the footer bar. When clicked, this will display a small business card with your practice contact details taken from the Settings tab.

Desktop Colours – change the colours of IRIS OpenSpace to match your practice’s branding; this section specifically deals with what users on desktop/laptop computers will see. You can change the colour of additional items by creating a CSS file to upload into the Advanced section; some samples are contained in the download below.

Mobile Colours – this section specifically deals with the colour scheme of IRIS OpenSpace when your users log in on a mobile device (smartphone or tablet)

Advanced – advanced is not supported by IRIS; it allows a website developer to fully customise all aspects of IRIS OpenSpace. Sample CSS files are available to download for your website developer to get started.

Status – set to ‘Live‘ to turn on your customisations; if set to ‘disabled‘, IRIS OpenSpace will use the standard IRIS branding and logo.

Download Sample CSS Files

To send the IRIS OpenSpace email notifications from your practice email domain, complete the SMTP Settings section with your email server details:

Server – enter the address of your outbound email server, for example, smtp.domain.co.uk
Port – enter the port number required by your outbound email email server, for example, 25.
Enable SSL – select Enable SSL if your email server operates through a secure port.
Username – enter the username for the email address that will be put into the From Address.
Password – input the relevant password.
From Address – enter the reply address that the emails show as coming from.
Status – set to Live when you have confirmed the SMTP settings are correct.
Send Test Email – click Send Test Email to send a test message to your email address.

Error messages displayed when sending testing emails from the SMTP Settings area will have come from your email server, you will need to look at your email server logs to successfully diagnose any issues you encounter.

If you need to ‘white list‘ the IRIS OpenSpace IP addresses on for your email server to allow email notifications to come through, add the following: 20.49.205.218, 20.117.101.224, 20.90.96.203 and 20.0.225.150.

Note: Configuring your email servers to allow IRIS OpenSpace to send email notifications is not supported by the IRIS Technical Support Team. If you are experiencing problems please contact your IT administrator.

Tailor the automated email notifications generic content:

Custom Disclaimer – enter your practice’s email disclaimer here. This email disclaimer is appended to all email messages sent by IRIS OpenSpace. When messages are sent using your own SMTP server the standard IRIS disclaimer is removed.
Email Header – upload your own image to go at the top of each email notification; the recommended size is 820 pixels to avoid your image being displayed incorrectly with a height of 110 pixels.
Email Footer – upload your own image to go at the bottom of each email notification; the recommended size is 820 pixels to avoid your image being displayed incorrectly with a height of 90 pixels.
Status – set to ‘Live’ when you have confirmed the SMTP settings are correct.

The IRIS image(s) will be displayed in all email notifications unless they are both replaced, a blank image is supplied in the Sample Files.

The content automated emails generated by IRIS OpenSpace can be edited in the Email Templates section:

Template – select the email that you want to edit, a description of the template is displayed on the right-hand side of the drop-down.
Email Tags – available tags for the selected template can be added to the subject and body of the email notification.
Subject – change the subject line of the selected email notification.
Message Body – edit the contents of the selected email notification with a WYSIWYG editor.
Sent Test Email – send a sample of the edited email to your email address prior to Save.
Reset to Default – undo your changes and revert to the standard template.

Note: The ‘Multiple Files Added…’ templates have two templates; the one labelled ‘Body‘ contains the message before the individual files are listed using the other template which just contains ##FIle_Name##.

The Login Code can be copied into a page on your website and your users will be able to log into IRIS OpenSpace directly from your website.
This can be found by logging in to OpenSpace as admin user, go to settings, customisation, login code.

IRIS accountants can now embed an enquiry form into their website to capture enquiries from potential new clients. These enquiries will then be passed directly into their OpenSpace account, with a notification sent to the practice to enable them to action the enquiry and capture new clients, provisioning an OpenSpace account seamlessly.

To find out more, click here

e-Approvals – when clients approve PDF documents IRIS OpenSpace inserts a coversheet that contain the approvers details.  This coversheet contains the IRIS logo; to replace the logo with your own set the Status to ‘Live‘.

What’s New – when IRIS updates IRIS OpenSpace we display a What’s New dialog that explains any new functionality that we have added; this can be disabled from view for your clients and your staff users as required.

The simplest integration is to put a button or a link on your website that links to your chosen subdomain, that is, https://yoursubdomain.irisopenspace.co.uk

The steps to achieving this are as follows:

General Details:
Input a Portal Name.
Select URL type as IRIS OpenSpace subdomain.
Input your chosen subdomain (that is, practice name).
Leave email handler blank.

Logos & Colours:
Upload your practice logo.
Change the colours of the application as necessary (if at all).
Set status to ‘Live’ and Save.

On your website:
Create a hyperlink on your website to your subdomain of IRIS OpenSpace, ensuring you are using https://subdomain.irisopenspace.co.uk

Note: Modifying your website is not supported by the IRIS Support team.

Example Website
Login: john.smith@client.co.uk
Password: Pa55word

In this example we will explain how to embed a login ‘widget‘ into your website, this will provide your users with a way to login into IRIS OpenSpace from your website; the users browser will display your branded version of the full application.

The steps to achieving this are as follows:

General Details:
Input a Portal Name.
Select URL type as IRIS OpenSpace subdomain.
Input your chosen subdomain (i.e. practice name).
Leave email handler blank.

Logos & Colours:
Upload your practice logo.
Change the colours of the application as necessary (if at all).
Set status to Live and Save.

On your website:
Copy the HTML code from the Login Code section.
Paste the HTML code into the desired location on your website.
Add the parameter target=”_blank” to the FORM tag if you would like the user’s browser to open a new tab or window.

Example Website
Login: john.smith@client.co.uk
Password: Pa55word

Note: Modifying your website is not supported by the IRIS Support team.

The following steps are to help you configure your Microsoft Exchange Server to allow IRIS OpenSpace to relay email notifications to your users from your domain.  When your Microsoft Exchange Server is not correctly configured you will get ‘Error failed to send test message‘ in the SMTP Details section.

1. Open Exchange Management Console and select Server Configuration | Hub Transport
2. From the right-hand Actions menu click New Receive Connector and give the connector a name.
3. Click Edit and input the port of your choosing.
4. Specify the FQDN of the connection (this can be the same as your existing Receive Connector).
5. Click Next and then New to complete the setup
6. Open the newly created connector.
7. In the Authentication tab ensure that TLS and Basic Authentication are selected.
8. On the Permissions tab ensure that Exchange users is selected.
9. Open the Exchange Management Shell and enter the following command:

Get-ReceiveConnector “NAME_OF_YOUR_CONNECTOR” | Add-ADPermission -User “NT AUTHORITY\ANONYMOUS LOGON” -ExtendedRights “Ms-Exch-SMTP-Accept-Any-Recipient”

10. Ensure that the Firewall on your local server is open for the port that you specified.
11. Ensure that your router has Port Forwarding enabled to forward all traffic on the port (point 3) you specified to the server.
12. Login to IRIS OpenSpace.
13. Select Settings | Customisation | SMTP Settings
14. Enter the FQDN for your server in the Server field.
15. Enter the port you chose (point 3).
16. Enter the domain username and password that will be used for sending email notifications.
17. Enter the email address that is linked to the username into the From address.

Error messages displayed when sending testing emails from the SMTP Settings area will have come from your email server, you will need to look at your email server logs to successfully diagnose any issues you encounter.

Note: Configuring your email servers to allow IRIS OpenSpace to send email notifications is not supported by the IRIS Technical Support team. If you are experiencing problems please contact your IT administrator.