Govtalk error submitting RTI

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Govtalk error submitting RTI

6th March 2018

IRIS PAYE-Master

Error trying to submit your RTI submissions.

If you are getting this error sending an FPS:

This problem is caused by incorrect / corrupted schema documents in the PAYE-master program folder.

Right click on the PAYE-Master short-cut and select “Properties”.

From the properties window, click on the button “Open File Location”. This will open up the folder that contains PAYE-Master on your system. In this list of files and folders find the folder called XSD. Right click on this folder and rename to XSD.old.

Once this folder has been renamed you will need to run a repair installation of the program, download the latest version here:

Click Here.

Save and run the file and work through the on screen instructions. Once the repair is complete you will be able to send FPS submissions.

If you are getting this error sending an EPS:

Most often, this error occurs when a user tries to send an EPS for a previous tax year while still in the current years payroll data.

If you need to send an EPS for a previous tax year you first need to restore the payroll data for that tax year, either from “File” >”Year-End Data” or by restoring a back up.

This error can also occur if you are trying to send an EPS when no pay period has been calculated in the current tax year.

In this situation running a calculation in the current tax year will refresh the database and you will be able to send the EPS.

If there are no actual payments to be processed make sure all employee records are marked as “on hold” before running the calculation.

If you have no active employees in the company you will need to create a dummy employee, place that on hold and then run the calculation.

Please Note: The EPS you send will not include any information about the dummy employee record. The dummy employee is only needed to allow the calculation to happen. DO NOT SEND AN FPS WITH THE DUMMY EMPLOYEE DETAILS.