Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable
Article ID
12101
Article Name
Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable
Created Date
6th January 2017
Product
IRIS Payroll Business, IRIS Bureau Payroll
Problem
When trying to finalise a pay period or create a backup, the user gets the following error:
Resolution
This error occurs because the processes that payroll uses to create the backup files are not registered correctly on this PC.
This can be quickly corrected by registering the files using the IRIS Support Hub.
To open the Support Hub, go to the “Help” tab and then click the “Support” button:
![bus SupHb 1 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable](https://iris.b-cdn.net/wp-content/uploads/2019/07/bus-SupHb-1.png)
Once the support hub loads, click “System Information” down the right-hand side of the Window:
![resizedimage550351 BUS RgBkupDLL 2 2 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable](https://iris.b-cdn.net/wp-content/uploads/2019/07/resizedimage550351-BUS-RgBkupDLL-2_2.png)
Once the list of files loads, scroll down and find two files “NMSDVDX.dll” and “NMSDVDXU.dll“. For each of these two files, click the “Register” button:
![resizedimage55085 BUS RgBkupDLL 3 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable](https://iris.b-cdn.net/wp-content/uploads/2019/07/resizedimage55085-BUS-RgBkupDLL-3.png)
You should see the following response for each file:
![BUS RgBkupDLL 4 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable](https://iris.b-cdn.net/wp-content/uploads/2019/07/BUS-RgBkupDLL-4.png)
![BUS RgBkupDLL 5 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable](https://iris.b-cdn.net/wp-content/uploads/2019/07/BUS-RgBkupDLL-5.png)
You will no longer get the error creating backups or finalising pay periods.
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