Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

Article ID

12101

Article Name

Created Date

6th January 2017

Product

IRIS Payroll Business, IRIS Bureau Payroll

Problem

When trying to finalise a pay period or create a backup, the user gets the following error:

Resolution

This error occurs because the processes that payroll uses to create the backup files are not registered correctly on this PC.

This can be quickly corrected by registering the files using the IRIS Support Hub.

To open the Support Hub, go to the “Help” tab and then click the “Support” button:

bus SupHb 1 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

Once the support hub loads, click “System Information” down the right-hand side of the Window:

resizedimage550351 BUS RgBkupDLL 2 2 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

Once the list of files loads, scroll down and find two files “NMSDVDX.dll” and “NMSDVDXU.dll“. For each of these two files, click the “Register” button:

resizedimage55085 BUS RgBkupDLL 3 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

You should see the following response for each file:

BUS RgBkupDLL 4 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

BUS RgBkupDLL 5 | Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

You will no longer get the error creating backups or finalising pay periods.

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