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Article ID

11574

Article Name

Created Date

4th January 2016

Product

IRIS PAYE-Master, IRIS GP Payroll, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

Problem

When trying to open help files / guides in payroll user gets the following error:

Your Default web browser could not be detected. try opening your web browser and nivigate to

Resolution

This Windows setting needs to be refreshed.

Go to “Control Panel” > “Default Programs“

From the options click on “Set program access and computer defaults“

Click on the arrows next to “Custom“

From the options click to put the dot next to one of the named entries ie. don’t use the option “Use my current web browser”

Click “OK“

Restart the PC and you will be able to access the guides from the menu options.

NOTE: All the support documents can also be found on our website www.iris.co.uk/support

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