No IRIS modules open up on workstation after move or upgrade
Article ID
ias-11936
Article Name
No IRIS modules open up on workstation after move or upgrade
Created Date
29th April 2015
Product
Problem
It has been identified that in some cases, following the update or a server move some Windows 7 machines fail to open anything from the IRIS main menu.
Resolution
This problem is usually caused by the settings withinin Internet Options. The following steps may help to resolve the problem.
- Restart the Windows 7 workstation
- Click Start and go to the Control Panel
- Double click on Internet Options
- Go to the Security tab
- Click on Local Intranet
- Click the Sites button
- Click the Advanced button
- In the “Add this site to the zone” box enter “\Servername” and click Add (where “\Servername” is the computer name of your server)
- Click OK and close the Internet Options window
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