IRIS Accountancy - Shared Memory is Locked
Article ID
ias-11475
Article Name
IRIS Accountancy - Shared Memory is Locked
Created Date
12th November 2013
Product
Problem
IRIS Accountancy - Shared Memory is Locked- RIS Modules the following error occurs;Session ControlShared Memory is locked
Resolution
In order to resolve the issue ‘Shared memory is locked’, you will need to run a ‘reset session control’ in IRIS Accountancy;
- Everyone will need to be logged out of IRIS for this except for the user doing the reset, once done do the following below
- On IRIS main menu click file and then utilities
- Click on fix and then reset session control
- Click Ok to the message and if it comes up with a code then we recommend you call IRIS Support to request the counter code for a ‘reset session control’ (state this).
- However if you have time then send the unique code to Support@iris.co.uk to request a reset session control counter code(state this on the email).
- If you need to set up a date/time for the reset eg in the morning or afternoon when everyone is away then the reset codes are active under midnight.
This was also a older issue in 2017. Which has been resolved in the latest release (17.3.0), please update your IRIS Software. For information on the current releases please visit our downloads page here.
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