Unable to initialise email assistant addin error when opening Microsoft Outlook
Article ID
ias-11740
Article Name
Unable to initialise email assistant addin error when opening Microsoft Outlook
Created Date
6th July 2014
Product
IRIS Docs
Problem
All users receive the following error when opening Microsoft Outlook: Unable to Initialise IRIS Docs Email Assistant
Resolution
A system service will need to be restarted to resolve this issue, please find the steps below to assist with this:
- Connect onto the Server which IRIS docs is installed
- Click Start
- Type Run and select programme
- Type services.msc
- Click OK
- Restart the INVU ECM Service
After restarting the service users will need to close/reopen outlook to initialise the IRIS email assistant addin.
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