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Home | Knowledge Base Articles | Error 1316 when installing Earnie IQ

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Error 1316 when installing Earnie IQ

Article ID

11010

Article Name

Error 1316 when installing Earnie IQ

Created Date

5th May 2017

Product

IRIS Earnie IQ

Problem

When completing a client install you receive the following error:

Error 1316. A network error occurred while attempting to read from the file c:windowsinstallerEarnie IQ (Client Software).msi

This is caused by a previous failed install that has not been completed by windows installer.

Resolution

You will need to clean up the installation information, use the utility provided by Microsoft:

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