How to Restore A Recovery Point and/or View Discrepancy Report
Article ID
11140
Article Name
How to Restore A Recovery Point and/or View Discrepancy Report
Created Date
6th April 2017
Product
IRIS GP Accounts
Problem
After each successful bank reconciliation on the main account, the "Recovery Point" should always be updated.
This means that if the user has problems reconciling the following month they have the option of either viewing a discrepancy report or restoring the Recovery Point
Resolution
Viewing the Discrepancy Report
If current reconciliation doesn’t balance the first thing to do is to check the Discrepancy Report. The report shows changes made to the previously reconciled period. The report shows Balance Changes, Items Added, Items Deleted or Items Changed. If there are any items then the user can confirm whether or not the changes are correct and if they aren’t the report gives the option to restore the item to its original state.
To view the Discrepancy Report go to Reconciliation View and select the “Recovery” tab which appears vertically on the left of the screen, then go to “Recovery Options” > View Discrepancy Report
Restoring the Recovery Point
If viewing the Discrepancy Report doesn’t help, it may be useful to “Restore the Recovery Point”. This means that the reconciliation data is taken back to the point the user last balanced (If they did update the Recovery Point). Unlike a restore, a backup restoring a recovery point will not overwrite any Cashbook data
To restore the recovery point, go to Reconciliation View and select the Recovery tab vertically down the left side of the screen. Choose the “Restore Recovery Point” option
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