Generating a letter in AutoMail results in "word cannot find data source"

Article ID

ias-8475

Article Name

Created Date

12th November 2009

Product

IRIS AutoMail

Problem

When generating a letter in Automail, an error message is displayed as follows. a38ui4ed.doc is a mail merge document. Word cannot find its data source I:ttdatanotes_usertAH81xfnp.hdr NOTE the doc name and path will differ depending upon the installation. The path described will NOT be the correct path as specified in HELP-About-Details (from any of the IRIS programs) it may however relate to a previous installation path.

Resolution

All users need to exit AutoMail

Navigate to the IRIS data folder, then the notes folder.

Create a new folder and move the 3 files with the extension .sup to this newly created sub folder.

Open AutoMail, and the template checker will run

Once this is complete, generate the same letter, the problem should now be resolved as the links have been updated.

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