Microsoft Office Live Add-In will cause run time errors in AutoMail.
Article ID
ias-8148
Article Name
Microsoft Office Live Add-In will cause run time errors in AutoMail.
Created Date
27th August 2009
Product
IRIS AutoMail
Problem
If the Microsoft Office Live Add-in is installed on a workstation, it will cause AutoMail to crash when generating letters.
Resolution
The above Word Add-In is known to affect AutoMail.
Follow the steps below to disable the Add-in and correct the problem
- Launch Microsoft Word 20072010
- Click on the Office button, then click on the Word Options button
- The Word options screen will be displayed, click on Add-Ins
- Click on the Go button
- The COM Add-Ins screen will be displayed, untick Microsoft Office Live Add-In.
- Click on the OK button
If you experience issues after following the steps above please email IRIS Support
Share This Page
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.
