IRIS Hosting

FAQs

• Who do I contact for support?

  You can call our UK based support team on 01753 258100 which is available 24/7 or email on support@irishosting.co.uk

• How fast will my new hosted system run?

  Because we use cutting edge CISCO servers and infrastructure most users report that applications run faster than on their local system. Bandwidth and memory needs are managed by our technical team to ensure an optimum user experience.

• Can certain users be restricted or removed?

  We can restrict users accessing your server based on time of day and/or IP location. Requests for changes to your system are managed by the Hosted Accountants helpdesk and generally actioned within 48 hours.

• Are you hosted services available all the time?

  Yes, all our systems are available and monitored 24/7. The only time this is not the case is during routine server maintenance or engineering work agreed with you in advance.

• Is the hosted desktop secure?

  Yes, all traffic to and from your device and our servers are protected and securely managed. We use high level firewall protection and supply antivirus as standard on every hosted system.

• What if my internet connection goes down?

  In a traditional environment a loss of internet can often mean staff cannot work. Anything internet based will no longer be available. With a hosted system user can move to an alternative location (home, WIFI spot) or use a backup connection contact us for more details.

• How long does a system take to set-up?

  Once your requirements are established a dedicated project manager will agree timescales and deployment with you. Generally, we plan several weeks ahead but small projects can be completed more quickly.

• Is my data backed up and if so, how often?

  Yes, in addition to daily backups we replicate your data to a 2nd geographical location in the UK. We maintain at least 10 working days of incremental backups should you accidentally delete anything and wish to restore files from previous backups.

• What support do you supply on the system?

  We include standard support supplied by our own in-house team based in Taunton, UK. They are available by telephone/email to help with issues and questions you may have. The systems and performance are monitored 24/7 within our ISO27001 data centres.

• Can I use my own applications and Microsoft licenses?

  Yes, we are happy to host any compatible applications that your own the appropriate license for. Regular Microsoft Office licenses are not transferable to a hosted environment and we provide Office 365 as part of the monthly cost

• Are secure passwords used to protect unauthorised access?

  Yes, individual users set and maintain their own passwords. These are not known by our helpdesk staff and can be prompted to be changed regularly (typically monthly) just like an in-house server.

• Can I upload my own files and folders to my hosted desktop?

  Yes, you can cut and paste files from USB drives or your own PC to be placed and safely stored in the cloud environment. These can be on your own desktop or in shared folders and available to other staff.

• Do you look after our email as well?

  Yes, most of our clients require email support as part of their package. We supply and manage Office 365 providing full function email and shared calendar support across all devices.

• Can any applications be moved to my hosted system – are there any exceptions?

  Yes, generally any modern Windows based software will work on our platform. This will be explained during the project audit before any works starts. Older applications or those that are very graphically heavy may not be suitable

• Do I need internet access to use my hosted desktop?

  Yes, it is important to ensure you have good internet access. We can help with this and supply ADSL and fibre lines if needed as part of any installation.