Serving up employee management solutions for the hospitality sector  

  • 99,979

    employees managed globally with IRIS

  • 1 in 0

    workers are paid via an IRIS solution

  • 29,993+

    employers use IRIS to for HR and payroll

Payroll and HR Solutions for Hospitality

Helping hospitality businesses make the most of their people 

The hospitality industry thrives on providing amazing customer experiences – and your employees are at the heart of those experiences.   

With the right hospitality employee management software and services, you can increase employee engagement, improve productivity, and build a thriving workplace.

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    Reduce costs and save time

    Automate time-intensive HR and payroll workloads to reduce costs and focus on what matters most – your people and customers.

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    Boost employee engagement

    Create an attractive workplace and boost your employee engagement with clever solutions that optimise each stage of the employee lifecycle.

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    Ensure
    compliance

    Use software and services to more easily keep up with ever-changing workplace legislation, such as the Employment (Allocations of Tips) Act 2023.

Hospitality industry challenges 

What’s holding back the hospitality sector?

  • Staff shortages – Significant ongoing staff shortages can hold businesses back, affecting service quality and operational efficiency. 
  • Regulatory changes – New regulations and compliance pressures can complicate operations as businesses strive to keep up. 
  • Customer expectations Ever-evolving customer expectations mean businesses must balance innovation with cost management. 
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Hospitality workforce management challenges 

Employee management headaches for hospitality 

Hospitality businesses are also facing challenges around HR, recruitment, and payroll. 

  • High employee turnover and seasonal fluctuations mean there’s always pressure to recruit and onboard new staff. 
  • While meeting labour demands, business must also comply with working time directives, contractual obligations, and pay rules. 
  • Tips, weekly payrolls, and high staff turnover can complicate payroll and even affect accuracy.  

how software and services can help 

 

  • Speed up recruitment

    Find and onboard the right people  

    Hospitality is notorious for high staff turnover and a constant cycle of people coming in and out.   

    Using specialist recruitment software like IRIS Recruitment’s applicant tracking software (ATS), you can optimise the hiring process to get more, high-quality candidates through the door.  

    Then, use HR software to streamline the onboarding process so you can get new hires up to speed. 

  • Retain great staff

    Improve hospitality staff retention  

    Recruiting staff may feel like the hard part, but retaining workers can be just as tough.   

    Modern HR solutions can help – whether you’re looking for smart HR software to empower your people management teams or expert support from a HR consultancy solution  

    From offering advanced L&D programs to cleverly using HR data to improve areas of your business, IRIS solutions help you create a meaningful, supportive work environment so you can hold onto your best people. 

  • Simplify compliance

    Ensure compliance with legislation   

    Our software and services help keep you compliant with the employment laws and regulations facing the hospitality sector.  

    The pressure to ensure legal compliance can feel especially strong when it comes to payroll. Intuitive cloud-based software like Staffology Payroll By IRIS can help you pay your people with confidence, as it automatically takes into account new and existing legislation. 

    From tracking time and attendance to managing the Employment (Allocations of Tips) Act 2023, you can use payroll software – or, if you prefer, a fully managed payroll solutionso you can focus on building your business. 

  • Schedule staff

    Meet labour demands and improve staff scheduling  

    Being able to match labour to demands, complying with working time directives and meeting contractual obligations, all add to the complexity.  

    Through our partnership with Rotageek, IRIS offers retail businesses data-driven employee scheduling tools, helping ensure you have the right number of staff in the right place, at the right time.  

  • Engage employees

    Create a better place for your people to work 

    Boost your employee engagement and satisfaction by optimising key areas such as staff learning & development (L&D), rota management, and online self-service portals for staff to access their HR and payroll information.  

    Check out IRIS Cascade, your one-stop employee management system, and discover how you  can enhance staff wellbeing, reduce manual admin, and provide the kind of features that create an efficient and engaged workforce.  

Speed up recruitment

Find and onboard the right people  

Hospitality is notorious for high staff turnover and a constant cycle of people coming in and out.   

Using specialist recruitment software like IRIS Recruitment’s applicant tracking software (ATS), you can optimise the hiring process to get more, high-quality candidates through the door.  

Then, use HR software to streamline the onboarding process so you can get new hires up to speed. 

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motorpoint testimonials | Hospitality
“We have a great relationship with our payroll managers and any time we’ve needed customer support they’ve been there to answer whatever queries we’ve thrown their way, so we’re really impressed with the service we receive and would highly recommend it to other businesses who want to free up their time to focus on other work.”
Lois Miller, Head of HR at Motorpoint
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300,000+ employers use IRIS solutions to transform their HR and payroll functions.

Hospitality payroll solutions 

How can IRIS help with payroll? 

Ensuring a timely and correct payroll is critical in hospitality – so how can the right software or service help?  

  • Payroll software for hospitalityCloud payroll software can automate payroll admin, freeing up your time and improving data accuracy.  
  • Outsourcing payroll for hospitality – A fully managed payroll service led by CIPP-accredited experts can help ease payment pressures. 
  • Troncmasters services – Take care of tronc (tips, gratuities, and service charges) with our award-winning Troncmasters service. 
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Hospitality HR software  

How can IRIS help with HR? 

Without efficient HR processes, admin can quickly pile up, stealing your attention away from more important work.  

Hospitality HR software like IRIS Cascade can help, thanks to features like: 

  • employee self-service portals 
  • system integration 
  • process standardisation 
  • real-time reporting 
  • and automation. 

Frequently asked questions

The best hospitality employee management software includes HR software, payroll software, recruitment software, and a digital rota system.  

Implementing these systems should provide the tools needed to manage a modern workforce.   

In terms of employee management software, IRIS has a range of solutions, including:  

Hospitality HR software is a system designed to help businesses in hospitality manage their human resources more effectively.  

HR software helps streamline tasks like onboarding, performance management and learning & development.  

Through the use of automation, HR software saves time, reduces errors and helps ensure that teams run smoothly. 

Hospitality recruitment software is a tool that supports the hiring of staff, also known as an Applicant Tracking System (ATS).   

An ATS can either be an independent piece of software, or a module within a wider HR system, helping automate, organise and optimise the recruitment process.  

The primary purpose of an ATS is to simplify the entire hiring workflow, from receiving and storing applications to the selection of candidates. 

Hospitality payroll software is a tool that helps manage the processes associated with paying staff. 

Payroll software helps handle tasks such as calculating wages, processing tips, managing taxes and ensuring compliance.  

With the Employment (Allocation of Tips) Act 2023 now in place, those in hospitality must distribute all qualifying tips to employees without deductions while also ensuring fairness and transparency. 

As a result, many have reassessed and updated their procedures, with a number of hospitality businesses now opting for a Tronc Scheme. 

A Tronc Scheme describes a system that gathers and distributes tips to staff; those in charge of the Tronc are known as Tronc Masters. 

A Tronc master is not allowed to be a business owner, director or an individual with the ability to hire.  

This eliminates most general managers, restaurant or bar managers and HR personnel.  

By working with a third-party Troncmasters, you keep the division or disbursement of the Tronc separate from the employer, helping ensure you are compliant with minimal hassle.  

Free guide

From first shift to last: Managing the employee lifecycle  

Download our free all-in-one guide on the employee lifecycle in the hospitality industry and discover solutions to some of the biggest challenges plaguing businesses today. 

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IRIS solutions for hospitality businesses