Knowledge Base Articles

iris-docs-system-out-of-memory-exception-errors

IRIS Docs

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening…

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IRIS Docs

When opening IRIS Docs whilst you have Office Applications open you receive an error message as shown below stating you…

iris-docs-an-error-occurred-loading-analytics

IRIS Docs

If Analytics is something you do not use then you can simply un-tick the privilege by following the steps: Open…

iris-docs-the-document-you-are-trying-to-access-is-stored-in-iris-docs

IRIS Docs, IRIS Practice Management

When opening a document in the Communications tab of a client within IRIS Accountancy Suite you receive the below error…

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the…

iris-docs-confidential-clients

IRIS Docs

Currently Confidential Clients in IRIS will not automatically sync into IRIS Docs, if you require a confidential client to appear…

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IRIS Docs

In Outlook click on FILE – OPTIONS – Add-ins - You should a screen like the below. The first section…

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IRIS Docs

To resolve this issue please see the steps below. - Log into Iris Docs as Administrator user - Expand Administration…

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IRIS Docs

Please refer to the steps below to help resolve this issue: Sign into IRIS as the master user Open System…

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IRIS Docs

A system service will need to be restarted to resolve this issue, please find the steps below to assist with…

IRIS Docs Knowledge Base