Knowledge Base Articles

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IRIS AutoMail Knowledge Base

57 articles

microsoft-word-opendatasource-2000-error-when-generating-automail-letters

IRIS AutoMail

Microsoft Word OpenDataSource 2000 Error When Generating Automail Letters

Open AutoMailClick TemplatesFind the relevant template, right click and select PropertiesTick “Use AutoMail Merge” & “Open After Merge”Click OkAfter doing…

iris-22-1-unable-to-change-email-address-when-sending-an-email-from-iris

IRIS Practice Management, IRIS AutoMail

IRIS 22.1- Unable to change email address when sending an email from IRIS

There is a defect in version 22.1 when sending an email from IRIS. When clicking on the magnifying glass you…

end-of-life-for-sql-2008-and-2008r2

IRIS Business Tax, IRIS Accounts Production, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail

IAS - End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy…

iris-accountancy-suite-migration-guide-ias-71022

IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and…

ias-12901

IRIS AutoMail

Word Templates save as PDF in Communications

There is a new version of the update which is now available on the downloads page The version which had…

ias-12755

IRIS Charity Formats, IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Fixed Asset Register, IRIS SA700, IRIS Trust Tax

IAS-12755 : IRIS crashing when using the new 'Blue' client browser

We currently have this logged with the IRIS development team. In the meantime there is the workaround shown below which…

ias-12743

IRIS AutoMail

How to stop double line spacing on automail

To stop double line spacing on automail templates the normal.dotm template will be created. Click here. for further information.

ias-12714

IRIS AutoMail

How to send E-Mails from Automail/Practice management in bulk (Also works for Openspace)

It is recommended to have two different templates if you have clients that want by post or by E-mail. That…

ias-12223

IRIS AutoMail

Incorrect formatting on generated letters/fee documents

From 11.9.0, if generated letters/fee documents show incorrect formatting, the changes will need to be made on a template by…

ias-11941

IRIS AutoMail

Why is the mail merge toolbar greyed out when creating AutoMail Template?

To be able to enter tags to the Word document, you would need to click on the Refresh button in…