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Home | Knowledge Base Articles | Unable to Download HMRC Messages

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Unable to Download HMRC Messages

Article ID

10996

Article Name

Unable to Download HMRC Messages

Created Date

2nd February 2015

Product

IRIS GP Payroll

Problem

The problem is caused by a problem with a database holding the messages from HMRC.

Resolution

Open your payroll directory (usually C:\payroll)

Rename the file DPSMessages.dat to DPSMessages.OLD

Open IRIS GP Payroll and check your messages.

You should be able to check any new messages.

Please note: The system will no longer show any previous messages. You will need to click on Refresh List and select the date you want to restore.

This depends on the information held on HMRC systems.

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