Unknown File Type when trying to open Guides in Earnie
Article ID
11538
Article Name
Unknown File Type when trying to open Guides in Earnie
Created Date
13th February 2014
Product
IRIS Payroll Professional
Problem
When I click on any of the guide options in the program I get the following message:
(The file name will be different for different guide options)
Resolution
The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it means your PC doesn’t have and program capable of opening PDF files.
You will need to install a PDF reader program. There are many options available for free, the most common being Adobe Reader which is available here:
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