Communication Error - Response = The customer reference is the wrong data type
Article ID
11630
Article Name
Communication Error - Response = The customer reference is the wrong data type
Created Date
5th May 2017
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem
Sending RTI information user gets the following error:
Resolution
The fault is with the sender status and role within the online config screen
They just need to be changed to the correct option relating to the login details used for the HMRC login.
Role
- Principle – if you are making the submission on your own account.
- Intermediary – if you are submitting for someone else.
Sender Status Options
- Employer
- Bureau
- Agent
- Government
- Other
Check the setting in “Online Filing” > “Configure“
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