OpenEnrol Error - E102 - not a valid Open Enrol Account

Article ID

11681

Article Name

Created Date

4th August 2014

Product

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Problem

When trying to publish user gets the error:

E102 - not a valid Open Enrol Account

Resolution

This is likely due to either incorrect login details (linking to an old unused account) saved in payroll OR the account isn’t activated.

Have you reached the end of your trial period? Log into the OpenPayslips / OpenEnrol portal, if it states “Read Only” mode the account is waiting for activation once your direct debit details have been processed.

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