Get business data failed - error when trying to back up
Article ID
11836
Article Name
Get business data failed - error when trying to back up
Created Date
6th January 2017
Product
IRIS PAYE-Master
Problem
When trying to create a backup user gets the following error:
Resolution
This error indicates that there is a problem with your licensing database “Central.DAT”
If you have a single company licence please contact support for assistance.
If you have a Bureau (multiple company) licence for PAYE-Master please follow these steps.
Close PAYE-Master
Restart PAYE-Master but DO NOT open any company
Go to “Utilities” > “Database Maintenance” > “Compact & Repair Database“
You should see the “Select a file to compact and repair” window.
Please Note: If instead, you see a message “Compacting…..” this is because you have opened a company. Please start again without opening a company. You will need to close PAYE-Master
- Browse to the location “C:\ProgramData\IRIS Software Ltd“
Please Note: by default the folder ProgramData is set to be hidden, you may need to select the option to show hidden files and folders before you see it.
- Set the filter to “All files (*.*)”
- Click on the file “Central.DAT” in the list and click “Open”
• You should see the following message:
• You will now be able to create backups without error.
Please Note: If the compact and repair process fails or you still have the error when backing up please contact our support team for further assistance.
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