Object reference not set to an instance of an object - Error when producing pension export

Article ID

12018

Article Name

Created Date

24th July 2018

Product

IRIS PAYE-Master

Problem

When trying to produce a pension export file user gets the error:

create file error there was problem whilst creating file object reference not set instance object

Resolution

This error will occur if a user tries to produce the pension export files while using the option “File” > “Year-End Data“.

If you do need to produce a pension export for the previous tax year, rather than using the “Year-End Data” option users should restore a back up to the relevant period.

Before restoring any back up please make sure you have a back up of your current data to return to once you have produced the required pension files.

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