Cashbook items appearing twice on Reports but only once in cashbook
Article ID
7336
Article Name
Cashbook items appearing twice on Reports but only once in cashbook
Created Date
4th January 2016
Product
IRIS GP Accounts
Problem
When running reports an item which is only in Cashbook once appears twice on the report.
Resolution
- Take a backup
- Find the item in cashbook – highlight – Press F6
- Both entries will show here – select one & delete it
- Exit out of GP Accounts
- Open the software again
- Ensure item is still visible once in cashbook
- Go into Reports – only one item will be displayed
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