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AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers

Article ID

ias-10782

Article Name

AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers

Created Date

30th November 2012

Product

IRIS AutoMail

Problem

IRIS AutoMail could crash resulting in errors. The errors could be different for each of the user.

Resolution

The following will need to be carried out:
  • Remove trailers
  • Existing document Templates would need to get recreated If using the Virtual Cabinet product all existing template in IRIS Automail would need to be recreated, this can have a huge impact on time and use of resource if you a considerable amount of IRIS AutoMail templates Note: IRIS won’t support any interaction if AutoMail is used with Virtual Cabinet-Virtual Cabinet is not supported in association with IRIS AutoMail Related Articles KB IAS-11875 : AutoMail crashing when VSTO Addins are enabled in Word KB IAS-10763 : Virtual Cabinet challenges with IRIS Software

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