IRIS Not Loading or Loading Delayed When Norton Anti-Virus Installed

Article ID

ias-5410

Article Name

Created Date

19th February 2008

Product

Problem

It has been identified that when Anti - Virus programs are installed, certain parts of IRIS either do not load or load with a delay. This is due to a configuration issue with the Anti-Virus software, not with the IRIS code and therefore not specific to IRIS applications. NOTE: IRIS is working as designed and it is advised that Vendor's Technical Support be contacted to resolve this issue, however if this is not possible, follow the steps below to change the configuration of your Anti Virus product.

Resolution

Following the steps below may resolve the issue with the Anti Virus configuration. NOTE: The steps below may be differ to those required for your Anti Virus product and are intended as a guide only. Please contact your own IT provider for further assistance.

Select Settings

SelectExclusions

Click Auto-Protect

Under “Select Files and Folders”

Click New

Click Browse

Select the network drive that relates to the IRIS installation or the local installed folder for IRIS if running a standalone configuration

Click OK Click OK Reboot the machine to allow the changes to take affect Related Articles KB IAS-5354 : IRIS Modules Not Loading or Loading Delayed When Kaspersky Anti Virus Installed

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