Creating a new user in OpenSpace and it says a user already exists

Article ID

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Article Name

Created Date

21st November 2019

Product

Problem

When adding a staff member, a message appears - A user for that e-mail address already exists. Please enter a different e-mail address

Resolution

This means the user is already registered as an accountant, and THAT USER needs to void themselves using the steps below;

This will then kick the user out of OpenSpace.
Once they have been kicked out, you can now create them as a user.

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