Documents have been scanned in however they are not showing in IRIS Docs

Article ID

documents-have-been-scanned-in-however-they-are-not-showing-in-iris-docs

Article Name

Created Date

27th December 2019

Product

Problem

Scanning documents on a network scanner are not appearing in DOCS

Resolution

If users use a network scanner/Local scanner which is outside of hosted environments, and they report scans are not going into IRIS Docs the following checks will need to be ran through to determine if it is a local issue with the scanner or an issue caused by IRIS Docs.

Check if Document reaches network folder which Docs is pointed to:

To check where IRIS Docs is pointed to you can open Docs | Administration | DPE | Show Netscan Paths | Double click on appropriate path.

If the Document has reached here, refer to the stages below. If the document is not showing in the network location this indicates an issue with the scanner and will need to be referred to the local IT support

If Document has reached network folder restart INVU V6 Processing Engine Service

If the scanned document has reached the network folder the INVU V6 processing engine will need to be restarted

Docs Server | Start | Run | Services.msc | Restart INVU V6 Processing Engine service.

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