Installation Error - 14 - No Backup Available

Article ID

ias-11660

Article Name

Created Date

17th June 2014

Product

Problem

When trying to update or install IRIS or PTP Accounts Production the following error occurs Installation Error - 14 - No Backup Available The installer was unable to restore the database after an upgrade failure as the security backup was skipped

Resolution

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in your log files can be found in KB IAS-11884

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