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    - Small to medium-sized accountancy practice? IRIS Elements is leading cloud-based accountancy software powering thousands of practices just like yours.
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    - Building winning teams: why equitable hiring fuels success. Join us on November 27th where we'll explore how equitable hiring practices can reduce recruitment costs, foster pay equity, and drive diversity, innovation, and business success.
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Home | Knowledge Base Articles | Installation Error – 14 – No Backup Available

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Installation Error - 14 - No Backup Available

Article ID

ias-11660

Article Name

Installation Error - 14 - No Backup Available

Created Date

17th June 2014

Product

Problem

When trying to update or install IRIS or PTP Accounts Production the following error occurs Installation Error - 14 - No Backup Available The installer was unable to restore the database after an upgrade failure as the security backup was skipped

Resolution

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in your log files can be found in KB IAS-11884

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