AutoMail crashing when COM Addins are enabled in Word

Article ID

ias-11875

Article Name

Created Date

20th February 2015

Product

IRIS AutoMail

Problem

We have identified issues with IRIS Automail crashing when there are COM Addins enabled in Microsoft Word.

Resolution

To Stop IRIS AutoMail from crashing the COM addins will need to be removed from Microsoft Word, please find the steps below to assist with this:

Open a blank Microsoft Word document outside of IRIS
Click File | Options | Addins
Make a note of the addins which have a COM type
Click the ‘Go’ Button next to Manage Addins
Highlight the COM addin(s) and click Remove. If you experience further issues with IRIS AutoMail after disabling the addins please contact IRIS support on 0344 815 555 Option 3, or email support@iris.co.uk

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