"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Article ID

ias-11901

Article Name

Created Date

23rd April 2015

Product

IRIS OpenSpace

Problem

My staff member cannot login to OpenSpace, upload into OpenSpace from IRIS, or the Client Dashboards aren’t displaying the status. You may also see the message - 'Login details for OpenSpace are incorrect. please check and try again'

Resolution

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered, from the IRIS main menu select:

System Maintenance
Staff
Staff Maintenance
Highlight the member of staff then click view
You will then see the IRIS OpenSpace Login Details section
Input the details for OpenSpace and then click ‘Validate Login’

validate 1 | "My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS" — Validate login button

This will then Show at the bottom ‘Valid Credentials’. (If ‘invalid credentials’ shows and you cannot remember you password, please go to www.irisopenspace.co.uk and use the forgotten password link)
Click save

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