When logging into OpenSpace clients are redirected back to the login screen

Article ID

ias-11903

Article Name

Created Date

23rd April 2015

Product

IRIS OpenSpace

Problem

When clients try logging into OpenSpace with their correct username & password they get redirected back to the login screen?

Resolution

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome: Go to ://settings/content in your address bar and click the circle next to allow local data to be set, click done at the bottom to apply. Safari: Go to preferences then privacy, click on the circle next to allow from websites I visit.

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