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No IRIS modules open up on workstation after move or upgrade

Article ID

ias-11936

Article Name

No IRIS modules open up on workstation after move or upgrade

Created Date

29th April 2015

Product

Problem

It has been identified that in some cases, following the update or a server move some Windows 7 machines fail to open anything from the IRIS main menu.

Resolution

This problem is usually caused by the settings withinin Internet Options. The following steps may help to resolve the problem.
  • Restart the Windows 7 workstation
  • Click Start and go to the Control Panel
  • Double click on Internet Options
  • Go to the Security tab
  • Click on Local Intranet
  • Click the Sites button
  • Click the Advanced button
  • In the “Add this site to the zone” box enter “\Servername” and click Add (where “\Servername” is the computer name of your server)
  • Click OK and close the Internet Options window

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