No new licences available

Article ID

ias-12007

Article Name

Created Date

9th September 2015

Product

Problem

It has been identifed that the ‘No new licences available’ message appears on screen when trying to update licences

Resolution

Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top)
Then go back into Tools | Licence details and try check for updates again
It should then load the licences (if not then close IRIS completely, then repeat steps 1-3)
Then activate them as normal
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