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Why do I get the error message “Licence Disabled” within OpenBooks?

Article ID

ias-12249

Article Name

Why do I get the error message “Licence Disabled” within OpenBooks?

Created Date

21st March 2016

Product

Problem

Why do I get the error message “Licence Disabled” when integrating between OpenBooks and Accounts Production?

Resolution

Please ensure you have an active IRIS OpenBooks licence to enable its integration with IRIS Accounts Production. Prior to April 2016 release we have provided you with a new IRIS OpenBooks web licence. This web licence will be compatible with IRIS version 11.9.2 or above. Please ensure that you have version 11.9.2 installed at your earliest convenience. Click here to download and install the 11.9.2 release if necessary. Once available, when logging into IRIS you will automatically be notified of the new licence. Accepting the new licence is a simple click of a button just like all your other IRIS Accountancy Suite licences*. To watch a short reminder video of our web licence process click here. If you require further assistance, please do not hesitate to ask a member of our support team on 0344 815 5551, or you can email us at IRIS Support.

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