IRIS Workstation Installation Error 3 - Invalid String Format

Article ID

ias-12316

Article Name

Created Date

15th September 2016

Product

Problem

When the user tries to run through a Workstation setup he keeps failing the test for the workstation enviroment saying the installation directory is invalid and cannot open file [server name]irisIrisDBConfig.xml When the user tries to run WSS_v6.11.3 he gets the following message: Installation error 3 - Configuration Process The installation has aborted during the configuration process Unable to locate information about installed any database in file [server name]irisIrisDBConfig.xml

Resolution

You need to install C++ 2013 and reboot the computer Locate Microsoft Visual C++2013 redist in Programs and Features. Double click and select the Repair option or Reinstall from here.

Share This Page

Thank you for your feedback.

Was this useful?

Yes No

We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.

Escalate to Support?

First Name *

Last Name *

Company Name *

Email Address *

Phone Number *

IRIS Feedback *

For information on how we manage your data please view our privacy policy