Error 1402.Could not open key: Installing IRIS Workstation

Article ID

ias-12384

Article Name

Created Date

25th January 2017

Product

Problem

Error 1402. Could not open key UNKNOWNComponents......... Verify that you have sufficient access to that key or contact your support personnel.

Resolution

This is not a specific IRIS problem but relates to an issue with registry security settings.

In order to restore security settings to a known working state.

Open CMD as administrator (search in start menu for CMD then right click and run as administrator)

Then copy the following line: “secedit /configure /cfg %windir%infdefltbase.inf /db defltbase.sdb /verbose”

Select Enter and allow the command to run

Retry the IRIS Workstation Install.

IMPORTANT NOTE: IRIS are only able to provide guidance regarding your registry settings. Before making any system changes it is advised that you contact your own IT Support Provider.

Thank you for your feedback.

Was this useful?

Yes No

We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.

Escalate to Support?

First Name *

Last Name *

Company Name *

Email Address *

Phone Number *

IRIS Feedback *

For information on how we manage your data please view our privacy policy