Instances of Office when opening IRIS Docs

Article ID

instances-of-office-when-opening-iris-docs

Article Name

Created Date

12th January 2022

Product

IRIS Docs

Problem

Opening IRIS Docs when Office Applications are open you receive an error message

Resolution

When opening IRIS Docs whilst you have Office Applications open you receive an error message as shown below stating you have Instances of this application running so you cannot open Docs.

image 4 | Instances of Office when opening IRIS Docs

There is a required download of a Microsoft product to make this work as normal.
To get this to run, go to the programme of DOCS in the start menu, right click and run as administrator.
This should force through the Microsoft software required which is .NET Framework needing to be updated on the clients machine.

Thank you for your feedback.

Was this useful?

Yes No

We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.

Escalate to Support?

First Name *

Last Name *

Company Name *

Email Address *

Phone Number *

IRIS Feedback *

For information on how we manage your data please view our privacy policy