IRIS Accountancy (IAS): 'Return in use?' Please try later OR 'All Tax Licenses are in use'

iris-accountancy-return-in-use-please-try-later

IRIS Accountancy (IAS): 'Return in use?' Please try later OR 'All Tax Licenses are in use'

8th June 2023

IRIS Accountancy: Return in use? Please try later - can appear in PT and BT etc usage OR All Tax Licenses are in use

Return in Use? IRIS has detected that another colleague/user is already on the client you are looking at and stops access to ensure data integrity – For example you have a PT client loaded up and you then load P11D and look at this specific staff member linked to a company- if this PT client is also part of this company in P11D then you can get this appear.

All Tax Licenses are in use: This means you have other colleagues/users already on this specific program and thus using up all your available licenses (You may have a license limit on how many users can access the specific tax program at the same time). Ask the other users to exit the program and once they have confirmed this to you, then you log back into IRIS and load the program. If you have checked and the other users have confirmed they exited (Or you are the only user) but you still get the warning then use the below Reset Session Control steps. If you do need to purchase more licenses as you have more users who need access then contact the IRIS Billings/License team.

Using the Reset session control function
1) Go to IRIS main menu
2) File
3) Utilities
4) Fix
5) Reset session control
6) Bypass the warning below- click OK. Warning: You will need get everyone off using IRIS and not to log back in until the reset session has been completed

7) If it requests a counter code to run it then call IRIS support technical team with the unique code which shows on screen and they will provide a counter code. If the ‘reset session control’ dosnt work then call IRIS IAS support technical team and explain what you have already tried.