PTP Tax Platform - Tax return is locked after a system crash

Article ID

kba-02835

Article Name

Created Date

7th July 2011

Product

Problem

Tax return is locked after a system crash

Resolution

Temporarily logging every user out of PTP Tax Platform and CT Platform will reset the locks. Alternatively:

1. Go to the Spanner icon

2. Select the Security tab

3. Enter the Username as PTP and Password as master (please note these are the defaults but may have been changed)

4. Select the tab for users with locked returns

5. Highlight the relevant user

6. Unlock – this should solve the issue

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