PTP - CTReturn.exe has stopped working

Article ID

kba-03126

Article Name

Created Date

9th October 2012

Product

Problem

CT Platform crashes when viewing the tax return.

ERROR: CTReturn.exe has stopped working

Resolution

It has been identified that users, who have ‘Team Viewer’ remote control software install on the affected machine. This causes the issue.

Users are advised to disable the ‘Team Viewer’ software

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