PTP TR - Error code 3354, when creating FBI files

Article ID

kba-03641

Article Name

Created Date

5th October 2018

Product

Problem

When attempting to prepare FBI files an error similar to the one below occurs:

Unable to read information from the client's tax return data to determine the default schedule selections.

66 error(s) occurred. The 1st error was 3354

Source: IndiviSchedDAO.GenericRecordRead 10600

Description: At most one record can be returned by this subquery. (at line 10600)

Please try again later

Resolution

This may have resulted from a previous data corruption. In order to resolve this error please do the following:

1. Go to the Find Client tab
2. Select the affected client
3. Go to the Client Main Details tab and change the Client Code to a new unique code
4. Click Update
5. After making changes create the FBI file again

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