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PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details

Article ID

kba-03648

Article Name

PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details

Created Date

18th October 2018

Product

Problem

When filing a change of officer details on forms CH01-04 an error message appears at the end of the filing process:

File (MULTI288) could not be opened. Error: Access Denied (5).

Clicking OK on the error closes the program.

Resolution

The submission has gone through to Companies House successfully so nothing further needs to be done. 

This has been fixed version 18.3.1 or above.

Below there is a link to our downloads page:

https://www.iris.co.uk/support/ptp-software-support/downloads/

Thank you for your feedback.

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