Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2978 articles

ias-12944

Installation Error 3 when running Workstation Setup

This is being looked into by the Product Management team but for the time being there is a workaround for…

ias-12943

IRIS P11D Organiser

Loan detail | 'Use Calculated Value' option is calculated at 3% instead of 2.5%

This will be fixed in the service pack 19.1.1 release of IRIS. As a workaround, the user should go to…

11993

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Payroll Week 53, 54 or 56

If you run a weekly, 2-weekly or 4-weekly payroll you might find you need to complete an additional period after…

ias-12942

IRIS P11D Organiser

Receiving error message 'Missing Detail: No P11Ds included

This will be fixed in the service pack 19.1.1 release of IRIS. Customers are advised to wait until then, however…

ias-12940

IRIS Time and Fees

Time in practice hours not calculated correctly in 19.1.0

You will need to download the new link on our website and run, and this will no longer show incorrect.…

11145

Earnie, IRIS Payroll Professional

Default Login Details

There are two modes for the software payroll and admin. The default login details are as follows: Earnie Payroll Name:…

11267

IRIS Payroll Business, IRIS Bureau Payroll

How do I update my licence details?

Under normal usage, the system will connect to our Auto Update server each time you start payroll. As a part…

11269

IRIS Payroll Professional, Earnie

How do I update my licence details?

With your renewal you will have received a PIN number. You need to record this new PIN in the admin…

11420

IRIS PAYE-Master

Reporting "No Employees Paid in Future Periods" on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for…

11678

IRIS Payroll Professional, Earnie

No SSP paid to employee using absence diary

Entering the absence in the diary looks as normal: but when you go to process pay no SSP is showing:…