Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2968 articles

11183

IRIS GP Payroll

I've forgotten my GP Payroll password

Our support team can generate a break in password for your system to allow you to gain access and reset…

12023

IRIS Bureau Payroll

Error 62 when opening / Error 55 when closing - Bureau Payroll

This error is caused by the file "Licence.det". To correct this issue we need to get the software to recreate…

12155

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Automatic Enrolment Duties for New Employers

If you become an employer for the first time on or after 1 October 2017, you will immediately have legal…

11272

IRIS Bureau Payroll, IRIS Payroll Business

How do I archive a company?

Open the "Company Details" from the "Company" tab along the top of the screen: Open the "HMRC" tab Tick the…

11277

IRIS PAYE-Master

How to delete employee records

Be aware, this utility will COMPLETELY remove ALL records for this employee from the company data. This would not normally…

11283

IRIS PAYE-Master

An employees maternity pay hasn't started or is an incorrect value.

PAYE-Master calculates SMP payments on a weekly basis, not a daily rate. That being the case there needs to be…

11315

IRIS Payroll Professional, Earnie

Additional payroll reports

Selecting Reports from the Library If you are starting to use the program for the first time it is well…

12004

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

After installing an update payroll no longer opens

Please make sure you restart your PC after installing the update. Once you have restarted try to open payroll again.…

11585

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Reason for late reporting

The HMRC require that FPS submissions are received on or before the pay date. You are seeing this message because the…

12007

IRIS Payroll Business, IRIS Bureau Payroll

Accessing previous year's payroll data

You can access the previous year's payroll data by clicking on "Year-End" > "Use Last Year's Data": Please Note: If the…