Knowledge Base Articles

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Knowledge Base

2978 articles

11283

IRIS PAYE-Master

An employees maternity pay hasn't started or is an incorrect value.

PAYE-Master calculates SMP payments on a weekly basis, not a daily rate. That being the case there needs to be…

11315

IRIS Payroll Professional, Earnie

Additional payroll reports

Selecting Reports from the Library If you are starting to use the program for the first time it is well…

12004

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

After installing an update payroll no longer opens

Please make sure you restart your PC after installing the update. Once you have restarted try to open payroll again.…

11585

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Reason for late reporting

The HMRC require that FPS submissions are received on or before the pay date. You are seeing this message because the…

12007

IRIS Payroll Business, IRIS Bureau Payroll

Accessing previous year's payroll data

You can access the previous year's payroll data by clicking on "Year-End" > "Use Last Year's Data": Please Note: If the…

12112

IRIS GP Payroll

Run-time error 5: Invalid procedure call or argument

This error can occur if a user with insufficient permissions attempts to update the software via the auto update procedure.…

12169

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

System Failure. The submission of the document has failed due to an internal system error; Empty Error Response from Government Gateway; An error occurred while attempting to communicate with the Government Gateway

This error indicates HMRC gateway service is experiencing problems receiving, processing or responding to your RTI submission, not a problem with your…

ias-12921

IRIS OpenSpace

IRIS OpenSpace Issue unable to view and upload files in sub folders

You and your client can view all files in OpenSpace still but using the dashboard screen instead by clicking on…

12191

IRIS Payroll Business, IRIS Bureau Payroll

Using Copy Company option with IRIS HR Integration

To reset the HR integration link: 1. Go to Company | Configure 2. This will open the HR Integration Configuration…

11693

IRIS GP Accounts

Networking GP Accounts

For networking to work successfully all your required machines must be running the latest version of the software.  To check…