Knowledge Base Articles

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Knowledge Base

2978 articles

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PTP CT - How to print 64-8 for Corporation Tax Return

1) Go into PTP CT Platform 2) Select the client and click on Correspondence tab 3) Click on Print 64-8…

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PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details

The submission has gone through to Companies House successfully so nothing further needs to be done.  This has been fixed…

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PTP TR - Validation warning: The Pattern constraint failed. Tag is 'BusinessDescription'

To resolve the validation please do the following in PTP Tax Platform: - View the Self Assessment Return - Go…

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IRIS Personal Tax

Personal Tax- 3001 5093 Invalid Authentication Type

Please ensure you are on the latest IRIS version first - Help and About. If you are not on latest…

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IRIS Personal Tax

How to access IRIS Help documents and guides on IRIS Personal Tax

1. Open IRIS Personal Tax 2. Press the 'Help' button which is located on the far right of the toolbar…

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IRIS Personal Tax

Where can the user find the Residence Questionnaire within IRIS Personal Tax

To open the residence questionnaire, please follow these steps: 1. Open IRIS Personal Tax and select a client 2. Select…

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IRIS Personal Tax

How to make an entry on page SP1 Box 4 (Partnership Short, Box 4)

To make an entry inside this box you must enter a 'To' date inside the clients involvement screen by following…

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IRIS GP Accounts

How to correct item added in previous year by mistake

Before editing any items: • Take a backup of current data •Make sure the problem entries are unreconciled •Make a…

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PCSR - How to change the PTP Share Register data path

Locate the PTP Share Register icon on the desktop, then right click on the icon and select Properties.  Select the…

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IRIS GP Payroll

AW8 Report showing zero (0.00) for previous years

Unfortunately, this report isn't able to report on these figures retrospectively and must populate the values as the payroll is…