Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2978 articles

kba-03603

PTP TR - An error occurred when calling HMRC OAuth

This message means the authorisation token stored in the PTP database at the time of registering for the data retrieval service has…

ias-12762

IRIS Personal Tax

"File does not exist" when attaching a document to a Tax return

This issue is due to be resolved in 18.1.1 In the meantime, in order to get around this issue you…

ias-12759

IRIS Personal Tax

In the Tax Computation is not showing the Scottish Rate

To be able to show the Scottish Rate in the Tax Computation please do the following in Personal Tax: -…

11275

IRIS GP Payroll

How to p45 a leaver

From the main screen click on "Note an Employee Leaver" Select the employee and record the leave date. Click "OK"…

ias-12757

IRIS Company Secretarial

Company authentication code hidden in Company Secretarial & Accounts Production

Overall part of the legislation is safeguarding personal data and what we have done is to make sure passwords are…

ias-12753

IRIS P11D Organiser

Interest free loan is defaulting to 3% instead of 2.5% for 2018

This issue has been fixed inthe Service Pack. Please download Version 18.1.1 from the website.

ias-12755

IRIS Charity Formats, IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Fixed Asset Register, IRIS SA700, IRIS Trust Tax

IAS-12755 : IRIS crashing when using the new 'Blue' client browser

We currently have this logged with the IRIS development team. In the meantime there is the workaround shown below which…

ias-12754

FRS 105 - "BLN does not produce iXBRL" appearing when running iXBRL report.

A fix has been deployed for this. If you are still encountering the message and need to produce the iXBRL,…

ias-12750

IsolMDBL.exe has stopped working after updating to 18.1

A hotfix is now available please follow the instructions below to resolve the issue. Download the Hotfix here. Once downloaded…

11694

IRIS GP Accounts

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could…