Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2978 articles

ias-12739

SOCIE Share Capital has been Issued rather than brought forward in the 2nd

To resolve this error can you please create a dummy post file for your pre comparative year: 1. Posting |…

ias-12737

IRIS Business Tax, IRIS Business Tax – AiB

The Internet Return Box 945, 950, 970 and 980 are blank.

This is a HMRC restriction. This data information does not need to be shown on the Electronic Tax return. The…

12170

IRIS GP Payroll

Error in Backup: There is an error trying to compress the payroll data files and copy the compressed file to the floppy disc.

This error has been shown to be caused by local environment security settings. Please request your PCT IT support to…

ias-12735

The Balance Sheet is showing three columns

To remove the third column showing the opening position of the prior year go to: Edit / Data Screens /…

12129

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

Error 3019: Operation invalid without a current index

This error can be caused when a database update is interrupted or otherwise fails to complete correctly. You can attempt to…

ias-12732

IRIS Personal Tax

How to make an entry in Page TR 4 box 4?

To make an entry in Page TR4 box 4 please do the following in Personal tax: - Reliefs etc. tab…

ias-12731

clear mapping button greyed out

To clear the tag errors take your report to iXBRL editor: 1. iXBRL Tag Editor | Save as | Save…

7372

IRIS PAYE-Master

Authentication Failure. The supplied user credentials failed validation for the requested service.

HMRC can refuse to authenticate submissions for the following reasons Incorrect credentials When filing online using your payroll product your Gateway…

11555

IRIS PAYE-Master

Govtalk error submitting RTI

If you are getting this error sending an FPS: This problem is caused by incorrect / corrupted schema documents in…

11153

IRIS GP Accounts

How to enable bank reconciliation

 Go to Cashbook > Grid Setting > other settings. In the list make sure Bank Date Style Reconciliation is ticked.